TERMS AND CONDITIONS OF SALE

All prices are stated exclusive of GST, delivery charges and in Australian Dollars.

Full payment of a new customer's first order is required prior to delivery.

For existing customers, payment terms are strictly 14 days from the date of invoice by direct deposit or Visa/MasterCard (bank processing charge will apply) unless otherwise agreed in writing.

All customers must complete an "application for credit" form and lodge this form for processing by our company, before trading terms are provided.

Order totals under $350 will incur a $25 processing charge.

We reserve the right to vary prices and substitute product colours without notice.

Freight is charged on all deliveries ex warehouse at buyers’ expense and is based on a % of the value of goods sold. For locations deemed remote by carriers and for orders over $3000 we may quote based on the CBM and weight of the order inclusive of pallet charge of $20.

The freight charge is for one delivery only. If the courier is required to wait more than 15 minutes or redeliver goods, this will be charged to the customer account. Pallet pricing assumes customer has forklift to onload and operates in a business not residential area and has reasonable access for a commercial delivery. Hand unload or tailgate delivery charges will be added to the customer account if prior arrangement has not been made for this type of delivery. Palletised deliveries to a residential property will incur a $40 fee.

Freight companies are engaged on behalf of our customer, and their terms and conditions will apply to all consignments.

Alfresco Gardenware do not offer insurance on freight. Goods are packed at a commercially acceptable level for wholesale customers, and we will not be responsible for goods damaged in transit. Customers are encoraged to use their own freight provider and arrange their own insurance.

Goods can also be collected from our warehouse in Somerton.

Customers should make sure they count the number of boxes received and that matches the number of boxes noted on delivery paperwork. Signing paperwork acknowledges receipt of the full noted consignment.

No discounts. We only offer one wholesale price and do not offer any volume discounts.

Backorders are recorded and supplied when available with customers’ prior consent.

Stock is supplied on a first in/first out basis. As stock levels change quickly there may be instances when stock becomes no longer available even though it was available when ordered.

As many items are handmade there can be product variations, these variations are in keeping with the nature of manufacture and customer claims will not be recognised due to product variations.

Rust items can be marked in transit and with normal handling. Additionally, there can be product variations in the level and consistency of the rust. As rust is a natural product and generally self-healing, credit claims will not be recognised based on these product variations.

Customer claims for faulty or missing goods must be made within seven (7) days of the date of delivery, only credit notes will be issued where a claim is deemed valid by Alfresco Gardenware.

We do not offer a sale or return service. Goods are sold in good faith, not on a sale or return basis.

Any alterations to orders once processed may incur extra charges (as we use 3rd party logistics). These charges will be passed onto the customer.