Terms of Business
Payment of the first order is on invoice, prior to delivery
For account customers payment terms are strictly 14 days from the date of invoice by direct deposit or Visa/MasterCard (bank processing charge will apply).
All customers must complete an "application for credit" form and lodge this form for processing by our company, before extended trading terms are given.
Orders under $350 (excluding GST and freight) incur a $25 processing charge.
We reserve the right to vary prices and substitute product colours.
Freight is charged on all delivery’s ex warehouse at buyers’ expense and is based on a % of the value of goods sold. For locations deemed remote by carriers and for orders over $3000 we may quote based on the CBM and weight of the order inclusive of pallet charge of $20.
The freight charge is for one delivery only. If the courier is required to wait more than 15 minutes or redeliver goods, this will be charged to the customer account.
Pallet pricing assumes customer has forklift to onload and operates in a business not residential area and has reasonable access for a commercial delivery. Hand unload or tailgate delivery charges will be added to the customer account if prior arrangement has not been made for this type of delivery. Palletised deliveries to a residential property will incur a $40 fee.
If a customer authorizes goods to be left unattended upon delivery, Alfresco Gardenware accepts no liability for any loss or theft of the goods once they have been delivered to the specified location
Freight companies are engaged on behalf of our customer, and their terms and conditions will apply to all consignments. We do not offer insurance on freight. Goods are packaged at a commercially acceptable level for wholesale customers, and we will not be responsible for goods damaged in transit. Customers are welcome to use their own freight provider and arrange their own insurance.
Goods can also be collected from the warehouse in Somerton.
Customers should make sure they count the number of boxes received matches the number noted on delivery paperwork. Signing paperwork acknowledges receipt of the full noted consignment.
No discounts. We only offer one wholesale price and do not offer any volume discounts.
Backorders are recorded and supplied when available with customers’ prior consent.
Stock is supplied on a first in/first out basis. As stock levels change quickly there are instances when stock is no longer available even though it was available when ordered.
Prepaid customers – are invoiced for available goods, immediate payment is required to secure the goods as we cannot hold or reserve items without full payment.
As many items are handmade there will be product variations, these variations are in keeping with the nature of manufacture and credit claims will not be recognised based on these variations.
Rust items can be marked in transit and with normal handling. Additionally, there can be variations. in the level and consistency of the rust. As rust is a natural product and generally self-healing, credit claims will not be recognised based on these variations.
Credits issued by Alfresco Gardenware are valid for a period of 12 months from the date of issuance. After this period, any unused credit will expire and will no longer be redeemable
Any alterations to orders once processed might incur extra charges (as we use 3rd party logistics), these charges will be passed onto the customer.
Shipping Policy
All Proforma orders are usually dispatched approximately 2-5 working days from receipt of payment.
All Account orders will be dispatched approximately 2 - 5 working days from receipt of order subject to the availability of products ordered.
During peak periods there may be some delay.
Returns Policy
All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. We reserve the right to not offer a refund or a credit.
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
If you change your mind, Alfresco Gardenware is under no obligation to accept return of goods, even if they are in saleable condition.
If you receive a faulty product, you must notify us within 7 days of receiving goods and provide a clear photo of the issue. Once assessed, we will either replace the item or issue a credit for the faulty unit. If a refund is deemed the only option, then it will be provided using your original payment method.
By saleable condition we mean that the item hasn’t been opened or used, is still in its original packaging and all manuals, packaging and accessories are included.
If you can’t provide proof of purchase, you will be asked to provide identification for Alfresco Gardenware exclusive products, containing your full name. We will record your name and form of identification provided, and we’ll offer you a credit to the value of the current price of that product.
If you can’t provide proof of purchase and the item is not exclusive to Alfresco Gardenware, we will be unable to provide you with a credit or refund.
To qualify for a refund or exchange:
· A photo is included within 7 days of receiving goods
· The item is faulty or is not of acceptable quality, or
· The item is not fit for its intended purpose, or
· The product does not match the sample or our description; and
· You can present adequate proof of purchase
Privacy Policy
Alfresco ACN 006 742 712 (we, us, our) is a garden decor retailer and is bound by the Australia Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). We understand the importance of, and are committed to, protecting your personal information. This Privacy Policy explains how we manage your personal information (that is, information or an opinion, whether true or not, which is about you or from which your identity is reasonably identifiable), including our obligations and your rights in respect of our dealings with your personal information.
Please take a moment to read our Privacy Policy as it describes what happens to your personal information that is collected via our services, stores and our website at https://alfrescogardenware.com/ (the Website).
1. How we collect your personal information
We will collect and hold your personal information in a fair and lawful manner, and not in an intrusive way. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you directly give us through some of the following means:
(a) when you apply for a website login;
(b) when you use website login;
(c) when you provide your personal information a staff member or a computerised system at one of our stores;
(d) when you make an inquiry or order in relation to goods or services through our Website;
(e) when you contact us via telephone or facsimile;
(f) from correspondence (whether in writing or electronically);
(g) through any mobile applications provided by our organisation;
(h) while conducting customer satisfaction and market research surveys; (i) when administering any of our services; and
(j) as otherwise required to manage our business.
However, in certain cases we may collect personal information from publicly available sources and third parties, such as suppliers, recruitment agencies, contractors, our clients and business partners.
If we collect personal information about you from a third party we will, where appropriate, request that the third party inform you that we are holding such information, how we will use and disclose it, and that you may contact us to gain access to and correct and update the information.
2. Types of personal information we collect
The type of personal information we may collect can include (but is not limited to), your name, postal address, email address, phone numbers, billing and, if applicable, employment information. We may also collect information about your purchases from our stores, and the locations at which these purchases occur.
We are unlikely to collect and hold sensitive information about you, such as: (a) health information;
(b) your racial or ethnic origin;
(c) your sexual orientation;
(d) your religious beliefs or affiliations; or
(e) genetic information.
Where we do collect sensitive information about you, we will only do so with your consent, or otherwise in accordance with the Privacy Act.
Where you do not wish to provide us with your personal information, we may not be able to provide you with requested goods or services.
3. Our purposes for handling your personal information
As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.
We collect, hold, use and disclose personal information to:
(a) process your application for credit; (b) offer and provide you with our goods and services;
(c) process payments from you;
(d) manage and administer those goods and services, including account keeping procedures;
(e) communicate with you, including (but not limited to), emailing you tax invoices, dispatch and tracking information, returns and exchange authorisations;
(f) comply with our legal and regulatory obligations; and
(g) otherwise to manage our business.
We will not use or disclose your personal information for any other purpose unless permissible under the Privacy Act.
We may disclose personal information between our organisations or to third parties such as our suppliers, organisations that provide us with technical and support services, or our professional advisors, where permitted by the Privacy Act. If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.
4. Protection of personal information
We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers.
We maintain appropriate physical, procedural and technical security for our offices and information storage facilities so as to prevent any loss, misuse, unauthorised access, disclosure, or modification of personal information. This also applies to disposal of personal information.
We further protect personal information by restricting access to personal information to only those who need access to the personal information to do their job. Physical, electronic and managerial procedures have been employed to safeguard the security and integrity of your personal information.
We will take additional measures to protect any payment information we hold, such as credit card or bank account numbers.
We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.
5. Direct marketing
Like most businesses, marketing is important to our continued success. We believe we have a unique range of products and services that we provide to customers at a high standard. We therefore like to stay in touch with customers and let them know about new opportunities and offers. We may provide you with information about new products, services and promotions either from us, or from third parties which may be of interest to you.
We may disclose your personal information to third parties for marketing purposes where permissible under the Privacy Act.
You may opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting our Privacy Officer.
6. Cookies
A cookie is a small text file stored in your computer’s memory or on your hard disk for a pre-defined period of time. We use cookies to identify specific machines in order to collect and aggregate information on how visitors are experiencing the Website. This information will help to better adapt the Website to suit personal requirements. For information on cookie settings of your internet browser, please refer to your browser’s manual.
7. Accessing and correcting your personal information
You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.
We are not obliged to correct any of your personal information if it does not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.
We will respond to all requests for access to or correction of personal information within a reasonable time.
8. Overseas transfers of personal information
From time to time we may engage an overseas recipient to provide services to us, such as cloud-based storage solutions. Please note that the use of overseas service providers to store personal information may, but will not always, involve a disclosure of personal information to that overseas provider.
As at the date of this Privacy Policy, we are not likely to disclose personal information to other overseas recipients. If in future we do propose to disclose personal information overseas, we will do so in compliance with the requirements of the Privacy Act. We will, where practicable, advise you of the countries in which any overseas recipients are likely to be located.
By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business, and agree that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the Australian Privacy Principles, that entity will not be bound by, and you will not be able seek redress under, the Act.
9. Resolving personal information concerns
If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact our Privacy Officer:
The Privacy Officer
270B Darebin Road Fairfield Vic 3078
Telephone: +61 3 9118 4333
Email: service@alfrescogardenware.com.au
We take all complaints seriously, and will respond to your complaint within a reasonable period.
If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au
10. Changes
We reserve the right to change the terms of this Privacy Policy from time to time, without notice to you. An up-to-date copy of our Privacy Policy is available on our Website.
The last update to this document was 25 June 2025.